Before using this site or placing an order with us please:

Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy at clause and limitation of our liability and your indemnity.

Information About Us

This Website is owned and operated by Gill Thornton Art, our registered address is The Meadows, Garboldisham, Diss, IP22 2RZ.

Throughout the site, the terms “we”, “us” and “our” refer to Gill Thornton Art. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Overview

These Terms & Conditions are subject to change, with or without notice to you, at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.

Every time you use this site or place an order with us, please consult these Terms to ensure that you are aware and understand the conditions of a contractual engagement.

By making a purchase on this site, you agree to be legally bound by these Conditions.

Access & Communications

You will be able to access parts of the website without having to register any details with us. However, from time to time certain areas of this website may be accessible only if you are a registered user.

Eligibility

To be eligible to use this site or make any purchases with us and enter any legal contracts you must fit the eligibility criteria.

This service is not available to:

• Minors under the age of 18 and
• Those who cannot enter into binding contracts.

If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.
If you do not qualify, you may not use the service provided or the site.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Orders

When ordering with you, you agree to enter the contract as set out by these Terms and Conditions. For any reason, we reserve the right to withdraw our services at any time, where necessary decline your order. If we decide to decline your order, we will notify you via e-mail. You cannot withdraw or cancel your order except for in the circumstances as stated in these Terms and Conditions.

We aim to provide the best possible service, but on occasions errors may occur. Any proposed delivery dates are estimates and are based on product availability and processing time. Once your order has been dispatched, the goods are now in your ownership and are therefore your responsibility. Once payment has been taken and goods are in your ownership, it is your responsibility to inspect goods received. Payment of any import taxes and/or customs duties are the responsibility of the buyer. 

Payments

Payment can be made by any major credit or debit card or through an electronic payment account as indicated on the order form/checkout page.

By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.

Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.

You agree not to hold us responsible for banking charges incurred due to payments on your account.
We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees.

Delivery

Please see our Shipping page for details on delivery times depending on your location.

If necessary, we reserve the right to use alternative delivery methods without prior notification.
It is the customer’s responsibility to report all lost or damaged items to us as soon as reasonably practical. Customers are obliged to comply with either Royal Mail’s claim compensation process or our process. Failure to comply with these processes will result in no refund being issued.

We are not liable for any delay in the delivering of purchases, or the performance of the delivery service, however caused.

You are responsible for providing a correct, complete and up-to date postal address. 

Returns

If you are unsatisfied with your order, please follow our shipping and return policy. You must do this within 14 days of receiving the order. Any claims made after this 14-day period will not be eligible for a refund.

We will not issue a full refund if items are missing. Please keep your proof of postage for future reference, should your goods get lost in the post.

In the event that the returned goods are never received by us, we will request the proof of postage in order to issue a refund. If you are not able to provide this proof, we reserve the right not to issue a refund in this case.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Disclaimer of Warranties

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability

In no case shall we or our suppliers, service providers or licensors be liable for:
• For death or personal injury caused by our negligence;
• Under section 2(3) of the Consumer Protection Act 1987; or
• For fraud or fraudulent misrepresentation;

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but limited to:
• loss of income or revenue
• loss of business
• loss of profits or contracts
• loss of goodwill
• loss of anticipated savings
• loss or corruption of data, or
waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Disclaimer

We do not accept any liability for any loss (direct or indirect) as a result of relying on information on the website, in respect of error or omission.

All images and media are our own and cannot be used in anyway without our permission.
We want to make your shopping experience as pleasant as possible and so we endeavour to ensure that your needs are met.

Description of Products

The description and specification of products on the website were approximate at the time of writing. 

We have the right to withdraw products at any time and reserve the right to change the product description and price.

Media and Images

We create our own images which we own the rights to and are not to be replicated or used without our permission. Failure to comply with this will result in legal action taken.

Complaints

We want to make your shopping experience as pleasant as possible and so we endeavour to ensure that your needs are met.

Should you be unsatisfied with your products, or experience please get in touch.